Guest Services Front Desk Agent — Flexible Scheduling

AR Management LLC; Pueblo (CO); Presencial; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Descripción de la vacante

AR Management LLC is seeking a Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments, while coordinating with housekeeping to ensure room availability and answering guest inquiries.

Strong communication and a positive attitude are essential to delivering outstanding customer service. The role requires welcoming guests, maintaining professional appearance, and handling paperwork promptly and accurately.

Formación

• Friendly and outgoing personality.
• Proficient in English; knowledge of other languages is a plus.
• Computer literate and able to use standard software.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsabilidades

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Conocimientos

Friendly personality

Customer service

Communication skills

Problem solving

Computer literacy

Descripción del empleo

AR Management LLC is seeking a Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments, while coordinating with housekeeping to ensure room availability and answering guest inquiries.

Strong communication and a positive attitude are essential to delivering outstanding customer service. The role requires welcoming guests, maintaining professional appearance, and handling paperwork promptly and accurately.