Agente de recepción

Devshiv LLC; Hagerstown (MD); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Employee discounts

Paid time off

Job summary

Devshiv LLC is seeking a friendly Front Desk Agent to welcome hotel guests and support smooth check-in/check-out in Maryland. You will issue room keys, process payments, and coordinate with housekeeping to ensure room availability while delivering exceptional service.

Strong English communication, a positive attitude, and computer literacy are essential. The role includes handling reservations, answering questions in person, by phone, or email, and maintaining guest satisfaction throughout the

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.
• Coordinate with housekeeping to manage room availability and guest requests.

Skills

Friendly personality

Hospitality standards

English proficiency

Computer literacy

Customer-focused orientation

Lifting capability 30 lbs

Tools

Point of sale (POS) systems

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Paid time off

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds