Guest Services Agent: Flexible Schedule & Competitive Pay

Best Western Lumberton; Lumberton (NC); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Flexible Scheduling

Competitive Compensation

Job summary

A local hotel is seeking a positive, friendly Front Desk Agent to provide exceptional service to guests. The role includes assisting with check-in/check-out, processing payments, and communication with housekeeping to ensure room availability. Excellent communication skills are a must, along with the ability to remain positive during challenges. Join us in creating outstanding customer experiences.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Assist guests with check-in and check-out processes.
• Issue room keys and process payments.
• Maintain communication with housekeeping to coordinate room availability.
• Answer guest inquiries.
• Complete paperwork promptly and accurately.

Skills

Communication skills

Customer service orientation

Friendliness

Job description

A local hotel is seeking a positive, friendly Front Desk Agent to provide exceptional service to guests. The role includes assisting with check-in/check-out, processing payments, and communication with housekeeping to ensure room availability. Excellent communication skills are a must, along with the ability to remain positive during challenges. Join us in creating outstanding customer experiences.