Guest Experience Agent | Flexible Scheduling, Career Growth

Continental Hospitality; Blackwell (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Continental Hospitality is seeking a positive Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room readiness.

Respond to guest inquiries via phone, email, or in person and maintain clear, friendly communication at all times. The role requires excellent communication skills, a customer-first attitude, and the ability to stay composed in challenging

Qualifications

• Experience in hospitality or hotel front desk preferred.
• Proficient English communication, both verbal and written.
• Basic computer skills and familiarity with guest-management systems.

Responsibilities

• Assist guests with check-in/check-out and issue room keys.
• Coordinate with housekeeping to ensure room availability and readiness.
• Answer inquiries by phone, email, or in person with a positive attitude.
• Describe hotel features and amenities to guests; process payments and maintain paperwork.
• Ensure compliance with health and quality standards.

Skills

Customer service

English proficiency

Computer literacy

Friendly demeanor

Problem solving

Physical ability

Job description

Continental Hospitality is seeking a positive Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room readiness.

Respond to guest inquiries via phone, email, or in person and maintain clear, friendly communication at all times. The role requires excellent communication skills, a customer-first attitude, and the ability to stay composed in challenging