Guest-Focused Front Desk Agent | Flexible Hours

ARK; Florida; On-site; USD 19,000 - 28,000; Full time

Job summary

ARK is seeking an enthusiastic Hotel Front Desk Attendant to be the first point of contact for guests. You will handle check-in and check-out, answer questions, and promote the property's vision and values to ensure a memorable stay.

You will greet guests, manage registration, handle payments, operate the switchboard, and coordinate with housekeeping and maintenance to minimize disruptions. A guest-focused mindset and multitasking ability are essential.

Qualifications

• Strong customer service skills with a guest-focused approach.
• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds.
• Experience in hospitality or customer service is preferred but not required.

Responsibilities

• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Greet guests and patrons to find out their room needs and reason for visit; manage registration.
• Contact housekeeping and maintenance to minimize out-of-order rooms.

Skills

Customer service

Flexibility

Multitasking

Hospitality background

Job description

ARK is seeking an enthusiastic Hotel Front Desk Attendant to be the first point of contact for guests. You will handle check-in and check-out, answer questions, and promote the property's vision and values to ensure a memorable stay.

You will greet guests, manage registration, handle payments, operate the switchboard, and coordinate with housekeeping and maintenance to minimize disruptions. A guest-focused mindset and multitasking ability are essential.