Guest Experience Agent - Front Desk (Flexible Scheduling)

ARIAHNNA IN MCDONOUGH LLC; McDonough (GA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

ARIAHNNA IN MCDONOUGH LLC is seeking a friendly Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to manage room availability.

Strong communication and a positive demeanor are essential to create an outstanding guest experience. The role emphasizes guest inquiries, accurate paperwork, and a proactive, customer-focused approach in a fast-paced hotel environment.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards

English proficiency

Additional languages

Computer literacy

Customer-focused problem solving

Physical lifting

Job description

ARIAHNNA IN MCDONOUGH LLC is seeking a friendly Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to manage room availability.

Strong communication and a positive demeanor are essential to create an outstanding guest experience. The role emphasizes guest inquiries, accurate paperwork, and a proactive, customer-focused approach in a fast-paced hotel environment.