Front Desk Agent

LaScala Leasing; Hopewell Junction (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible Scheduling

Job summary

LaScala Leasing is seeking a positive, friendly Front Desk Agent to provide exceptional service to guests at their hotel in Hopewell Junction, NY. The Front Desk Agent will manage check-in and check-out processes, issue room keys, and ensure smooth communication with housekeeping. Candidates should have a friendly demeanor, familiarity with hospitality standards, strong communication skills, and the ability to solve problems effectively. This role demands good computer skills and the ability to handle physical tasks. Flexible scheduling is available.

Qualifications

• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy required.

Responsibilities

• Assist guests with check‑in and check‑out processes.
• Issue room keys and process payments.
• Maintain communication with housekeeping staff for room availability.
• Answer guest inquiries and complete paperwork promptly.

Skills

Friendly and outgoing personality

Customer-focused problem solving

Communication skills

Ability to lift 30 pounds

Job description

Benefits/Perks

Flexible Scheduling

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check‑in and check‑out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in‑person
• Build rapport with guests and identify their needs through friendly conversation and open‑ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer‑focused orientation
• Able to lift 30 pounds