Front Desk Agent

Days Inn - Helena; Helena (MT); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Paid time off

Competitive Compensation

Job summary

A local hotel in Helena is seeking a positive, friendly Front Desk Agent. The role involves providing exceptional service during the check-in and check-out processes, managing room keys, and ensuring guest satisfaction. Ideal candidates are customer-oriented with excellent communication skills and a friendly demeanor. Experience in hospitality is a plus. Competitive compensation and a flexible schedule are offered.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Assist guests with the check-in and check-out processes.
• Issue room keys and process payments.
• Coordinate room availability with housekeeping staff.
• Answer guest inquiries promptly.
• Ensure compliance with health and quality standards.

Skills

Communication skills

Customer-focused orientation

Friendly and outgoing personality

Computer literacy

Job description

Benefits:

Flexible schedule

Opportunity for advancement

Paid time off

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds