Guest Experience Agent — Front Desk (Flexible Schedule)

BLUE STARS HOSPITALITY LLC; Lancaster (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

A hotel is seeking a positive Front Desk Agent to provide exceptional service. The role involves assisting with check-in/check-out processes, maintaining guest communication, and ensuring room availability. Excellent communication skills and a friendly demeanor are essential, along with proficiency in English. This position also requires the ability to lift 30 pounds and familiarity with the hospitality industry.

Qualifications

• Friendly and outgoing personality.
• Proficient in English; knowledge of other languages is a plus.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Customer service orientation

Communication skills

Problem resolution

Familiarity with hospitality standards

Computer literacy

Job description

A hotel is seeking a positive Front Desk Agent to provide exceptional service. The role involves assisting with check-in/check-out processes, maintaining guest communication, and ensuring room availability. Excellent communication skills and a friendly demeanor are essential, along with proficiency in English. This position also requires the ability to lift 30 pounds and familiarity with the hospitality industry.