Guest Services Front Desk Agent

Concord Hospitality Enterprises Co.; San Diego (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance with Disability options

401k with Company Match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises Co. is hiring a Front Desk Clerk to welcome guests and ensure smooth arrivals and departures.

You will deliver outstanding service, handle reservations, processing payments, and answer inquiries while maintaining a clean, organized lobby and using a friendly, professional approach. This full-time role offers competitive wages, health benefits, a 401(k) with company match, tuition assistance, and discounted hotel room rates.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Cash handling

Multitasking

Communication skills

Detail-oriented

Organizational skills

Customer service

Reliability

Education

High school diploma or equivalent

Tools

Cash register system

Job description

Concord Hospitality Enterprises Co. is hiring a Front Desk Clerk to welcome guests and ensure smooth arrivals and departures.

You will deliver outstanding service, handle reservations, processing payments, and answer inquiries while maintaining a clean, organized lobby and using a friendly, professional approach. This full-time role offers competitive wages, health benefits, a 401(k) with company match, tuition assistance, and discounted hotel room rates.