Front Desk Guest Experience Concierge

Concord Hospitality Enterprises; Grand Rapids (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises seeks a Front Desk Clerk to warmly welcome guests and ensure a smooth, efficient check-in and check-out experience. You will manage reservations, respond to inquiries, handle payments, and maintain a clean, organized lobby while coordinating with housekeeping and other hotel teams for guest satisfaction.

Flexibility is required for evenings, weekends, and holidays. Concord offers competitive wages and benefits including medical/dental/vision, 401k with company

Qualifications

• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Communication skills

Guest service

Multitasking

Attention to detail

Physical stamina

Flexible schedule

Education

High school diploma

Job description

Concord Hospitality Enterprises seeks a Front Desk Clerk to warmly welcome guests and ensure a smooth, efficient check-in and check-out experience. You will manage reservations, respond to inquiries, handle payments, and maintain a clean, organized lobby while coordinating with housekeeping and other hotel teams for guest satisfaction.

Flexibility is required for evenings, weekends, and holidays. Concord offers competitive wages and benefits including medical/dental/vision, 401k with company