Guest Experience Desk Agent – Growth & Benefits

Concord Hospitality Enterprises; Carlstadt (NJ); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance with Short Term and LT 

401k with Company Match

Tuition assistance

Discounted room rates at ConcordHotels

Training & development and career

Job summary

Concord Hospitality Enterprises is hiring a Front Desk Clerk to create a welcoming guest experience through friendly, attentive service throughout the stay.

In this role you will check guests in and out, manage reservations, answer inquiries, process payments, and keep the front desk and lobby area neat and efficient. Flexibility to work evenings, weekends, and holidays is required to support hotel operations.

Qualifications

• High school diploma or equivalent is preferred.
• Hospitality or customer service experience is preferred.
• Excellent communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Communication skills

Guest service

Multitasking

Organization

Cash handling

Detail-oriented

Professional demeanor

Flexible schedule

Stand for long periods

Lift 40 lbs

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is hiring a Front Desk Clerk to create a welcoming guest experience through friendly, attentive service throughout the stay.

In this role you will check guests in and out, manage reservations, answer inquiries, process payments, and keep the front desk and lobby area neat and efficient. Flexibility to work evenings, weekends, and holidays is required to support hotel operations.