Guest Services Front Desk Agent

Paycom - ATS; Florida; On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to warmly greet guests, register arrivals, and manage checkout as part of our 24/7 hotel operations. You will input guest information, confirm room rates, balance transactions, and assist with local recommendations to ensure a memorable stay.

Responsibilities include handling payments, posting charges, answering calls, and resolving guest concerns with professionalism.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred.
• Strong English communication skills required.
• Ability to operate a computer system and basic calculations.

Responsibilities

• Greet guests with a friendly, sincere welcome and register them into the system.
• Process payments, post charges, and balance the house bank.
• Answer phone calls promptly and relay messages to guests.
• Close guest accounts at checkout and ensure guest satisfaction.
• Handle guest inquiries and resolve issues per policy.

Skills

Customer service

Communication

Multitasking

English proficiency

Education

High school diploma

Tools

PMS software

Calculator

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to warmly greet guests, register arrivals, and manage checkout as part of our 24/7 hotel operations. You will input guest information, confirm room rates, balance transactions, and assist with local recommendations to ensure a memorable stay.

Responsibilities include handling payments, posting charges, answering calls, and resolving guest concerns with professionalism.