Guest Experience Associate - Front Desk

Paycom - ATS; Orlando (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Agent to warmly greet guests, register arrivals, process payments, and close out accounts at checkout, ensuring an exceptional stay. The role requires strong English communication and cash-handling skills in a fast-paced lobby.

The hotel operates 24/7, so shifts vary and flexibility is important. Candidates should have a high school diploma or equivalent; hospitality experience is a plus.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.

Responsibilities

• Greet guests promptly with a friendly welcome and assist with check-in and check-out.
• Input and retrieve information in the computer system and post room charges accurately.
• Handle cash, process payments, and balance the front desk cash drawer or house bank.
• Answer phones promptly and relay messages to guests and staff.
• Resolve guest issues or complaints following hotel guidelines and escalate when needed.

Skills

Customer service

English communication

Math/calculator skills

Education

High school diploma or equivalent

Job description

Driftwood Hospitality Management is seeking a Front Desk Agent to warmly greet guests, register arrivals, process payments, and close out accounts at checkout, ensuring an exceptional stay. The role requires strong English communication and cash-handling skills in a fast-paced lobby.

The hotel operates 24/7, so shifts vary and flexibility is important. Candidates should have a high school diploma or equivalent; hospitality experience is a plus.