Guest Services Front Desk Agent

Guest Services, Inc.; California; On-site; USD 19,000 - 27,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent to handle check-ins/outs, reservations, and phone inquiries with a strong focus on guest service.

You will support management and staff with administrative duties, manage walk-in traffic, quote rooms, balance folios and payments, and maintain a welcoming, professional demeanor. Excellent interpersonal and typing skills, computer proficiency, and the ability to multitask are required.

Qualifications

• High School Diploma preferred.
• Minimum age 16.
• Clerical skills including typing, filing, and cash handling.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity and provide general knowledge to callers.
• Register and assign rooms to guests; sign in customers as needed.
• Provide quotes for room rates and up-sell when possible.
• Coordinate Front Desk and Housekeeping activities.
• Verify charges and balance guest folios; collect payments.
• Ensure cash and cash equivalents are balanced at shift start/end.
• Respond to guest inquiries and resolve complaints within authority.

Skills

Customer service

Multitasking

Communication

Problem solving

Scheduling

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. is seeking a Front Desk Agent to handle check-ins/outs, reservations, and phone inquiries with a strong focus on guest service.

You will support management and staff with administrative duties, manage walk-in traffic, quote rooms, balance folios and payments, and maintain a welcoming, professional demeanor. Excellent interpersonal and typing skills, computer proficiency, and the ability to multitask are required.