Front Desk Agent: Guest Experience & Reservations

Guest Services Inc; California; On-site; USD 19,000 - 27,000; Full time

Job summary

Guest Services Inc. is seeking a Front Desk Agent to perform desk attendant functions including checking guests in and out, handling reservations, and answering and making phone calls.

The role requires strong customer service skills and the ability to manage multiple tasks in a fast-paced environment. Responsibilities include providing administrative support to management and staff, handling phone traffic, welcoming guests, and coordinating with housekeeping.

Qualifications

• High School Diploma preferred.
• Minimum 16 years of age.
• Clerical skills including typing, filing, office machine operations, and record maintenance.
• Ability to multitask and learn new skills; strong interpersonal and communication abilities.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity and provide general knowledge to callers.
• Manage walk-in traffic and sign in customers as needed.
• Register and assign rooms to guests and provide quotes for room rates.

Skills

Clerical skills

Typing

Cash register operation

Education

High School Diploma

Job description

Guest Services Inc. is seeking a Front Desk Agent to perform desk attendant functions including checking guests in and out, handling reservations, and answering and making phone calls.

The role requires strong customer service skills and the ability to manage multiple tasks in a fast-paced environment. Responsibilities include providing administrative support to management and staff, handling phone traffic, welcoming guests, and coordinating with housekeeping.