Guest Services Front Desk Agent

PEG Company; Anchorage (AK); On-site; USD 19,286,400 - 27,552,000; Full time

Job summary

PEG Company is seeking a Front Desk Agent to be the first point of contact for guests, delivering outstanding service and ensuring smooth check-in/check-out. You will handle guest inquiries, manage payments, and maintain accurate records in the property's system while coordinating with housekeeping and maintenance to meet guest needs.

The role requires strong communication, problem-solving, and interpersonal skills, with a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Excellent communication and guest service skills.
• Strong problem-solving and interpersonal abilities.
• Proficiency with computers and reservation/PMS systems is a plus.
• Ability to stay calm and professional under pressure.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests with a friendly, professional demeanor.
• Handle check-in and check-out procedures accurately.
• Answer calls, address inquiries, and provide information on services and local attractions.
• Secure payment methods, issue room keys, and maintain records in the PMS.
• Resolve guest issues promptly or escalate when needed.
• Coordinate with housekeeping/maintenance to prepare rooms and fulfill requests.
• Maintain a clean, organized lobby and front desk area.
• Follow security procedures and monitor access; report suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services to enhance guest satisfaction.
• Occasionally drive shuttle or assist valet services if required.

Skills

Strong communication

Problem-solving

Interpersonal skills

Remain calm under pressure

Flexible schedule

Bilingual abilities

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

PEG Company is seeking a Front Desk Agent to be the first point of contact for guests, delivering outstanding service and ensuring smooth check-in/check-out. You will handle guest inquiries, manage payments, and maintain accurate records in the property's system while coordinating with housekeeping and maintenance to meet guest needs.

The role requires strong communication, problem-solving, and interpersonal skills, with a flexible schedule including evenings, weekends, and holidays.