Front Desk Agent — Guest Services & Check-In

PEG Companies, Inc.; Missouri; On-site; USD 28,000 - 38,000; Full time

Job summary

PEG Companies, Inc. is seeking a Front Desk Agent to be the first point of contact for guests, delivering warm, professional service and ensuring smooth check-in and check-out.

The role requires strong communication, multitasking in a fast-paced hospitality environment, and the ability to handle guest inquiries, payments, and reservations using the property's management system. Responsibilities include greeting guests, answering calls, coordinating with housekeeping and maintenance, promoting

Qualifications

• High school diploma or equivalent; hospitality training preferred.
• Experience in front desk or customer service is desirable.
• Excellent communication and problem-solving skills required.

Responsibilities

• Greet and check-in/check-out guests.
• Answer calls and assist with inquiries.
• Secure payments and issue room keys in PMS.
• Coordinate with housekeeping and maintenance.
• Promote hotel services and local attractions.
• Assist with reservations, cancellations, and modifications.
• Ensure lobby area is clean and organized.
• Follow security procedures; shuttle driving when required.

Skills

Communication

Problem-solving

Interpersonal skills

PMS experience

Customer service

Education

High school diploma

Hospitality training

Tools

PMS software

Reservation system

Job description

PEG Companies, Inc. is seeking a Front Desk Agent to be the first point of contact for guests, delivering warm, professional service and ensuring smooth check-in and check-out.

The role requires strong communication, multitasking in a fast-paced hospitality environment, and the ability to handle guest inquiries, payments, and reservations using the property's management system. Responsibilities include greeting guests, answering calls, coordinating with housekeeping and maintenance, promoting