Guest Experience Concierge — Front Desk

PEG Companies Inc.; Saint George, Northern (UT, KY); Hybrid; USD 19,000 - 26,000; Full time

Job summary

PEG Companies Inc. is seeking a Front Desk Agent in Saint George, UT to be the first point of contact for guests, delivering exceptional service and ensuring smooth check-in, check-out, and stay experience.

The role requires professionalism, attention to detail, multitasking in a fast-paced hospitality environment, and adherence to brand standards. Responsibilities include greeting guests, handling inquiries, assisting with reservations, coordinating with housekeeping, and promoting hotel

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Experience in front desk, reception, or customer service is desirable.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers and reservation/PMS systems is a plus.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services and local attractions.
• Secure the guest's method of payment, issue room keys, and maintain records in the property management system.
• Resolve guest complaints promptly and escalate when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and requests are fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures and monitor guest access; report suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some locations may require driving hotel shuttle or guest cars to support valet service.

Skills

Strong communication

Problem-solving

Interpersonal skills

Calm under pressure

Flexible schedule

Education

High school diploma or equivalent

Hospitality training

Tools

PMS software

Reservation systems

Computers

Job description

PEG Companies Inc. is seeking a Front Desk Agent in Saint George, UT to be the first point of contact for guests, delivering exceptional service and ensuring smooth check-in, check-out, and stay experience.

The role requires professionalism, attention to detail, multitasking in a fast-paced hospitality environment, and adherence to brand standards. Responsibilities include greeting guests, handling inquiries, assisting with reservations, coordinating with housekeeping, and promoting hotel