Front Desk Agent

Crestview Management, LLC; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Crestview Management, LLC seeks a friendly Front Desk Agent to be the first point of contact for guests. You will greet arrivals, manage check-in/out, handle reservations, and provide information about the hotel and local area.

The role requires excellent communication, the ability to multitask, and proficiency with reservation software. You will collaborate with housekeeping and maintenance to ensure a smooth, welcoming stay for guests in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; hospitality education is a plus.
• Previous experience in a front desk or guest-facing role preferred.
• Excellent communication and interpersonal skills required.
• Ability to multitask and stay calm under pressure.
• Proficiency with reservation software and computer systems.

Responsibilities

• Greet and welcome guests on arrival with a warm, professional demeanor.
• Check guests in and out using the property management system.
• Answer phone calls, respond to inquiries, and provide local information.
• Handle guest requests, complaints, and concerns promptly.
• Maintain accurate records of reservations, payments, and guest details.
• Coordinate with housekeeping and maintenance to prepare rooms and resolve issues.
• Process payments and issue receipts or invoices as needed.
• Keep the front desk area clean, organized, and presentable.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Hospitality education (preferred)

Tools

Reservation software

Property management system

Job description

We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and welcoming experience.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Check guests in and out efficiently using the property management system.
• Answer phone calls, respond to inquiries, and provide information about the hotel and local area.
• Handle guest requests, complaints, and concerns promptly and effectively.
• Maintain accurate records of reservations, payments, and guest information.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved.
• Process payments and issue receipts or invoices as needed.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Follow all hotel policies and procedures to ensure guest safety and satisfaction.

Qualifications

• High school diploma or equivalent; additional education in hospitality is a plus.
• Previous experience in a customer service or front desk role preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Proficiency with computer systems and reservation software.
• Strong attention to detail and organizational skills.
• Flexible availability, including weekends and holidays.

This position requires standing for extended periods and working in a fast-paced environment. The Front Desk Agent will interact with guests, staff, and management regularly to ensure a positive guest experience.