Guest Experience Agent — Front Desk

PEG Companies, Inc.; Scottsdale (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

PEG Companies, Inc. is seeking a Front Desk Agent to warmly welcome guests and manage check-in and check-out with professionalism in a fast-paced hospitality environment.

You will handle guest inquiries, provide information about hotel services and local attractions, and coordinate with housekeeping and maintenance to ensure rooms are ready. This on-site role requires strong communication, multitasking, and a guest-first mindset, with flexibility for evenings, weekends, and holidays, and may

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous front desk or reception experience desirable.
• Strong communication and interpersonal skills.
• Proficiency with computers and reservation/PMS systems.
• Ability to remain calm and professional under pressure.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Some locations may require a Driver's License and insurability to operate company vehicles
• Bilingual skills are a plus.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
• Secure the guest’s method of payment, issue room keys, and maintain accurate records in the PMS.
• Resolve guest complaints promptly and effectively, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars to support valet service.

Skills

Front desk experience

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

PMS software

Reservation system

Job description

PEG Companies, Inc. is seeking a Front Desk Agent to warmly welcome guests and manage check-in and check-out with professionalism in a fast-paced hospitality environment.

You will handle guest inquiries, provide information about hotel services and local attractions, and coordinate with housekeeping and maintenance to ensure rooms are ready. This on-site role requires strong communication, multitasking, and a guest-first mindset, with flexibility for evenings, weekends, and holidays, and may