Guest Experience Agent - Front Desk (Flexible Hours)

PEG Company; Phoenix (AZ); On-site; USD 30,000 - 36,000; Full time

Job summary

PEG Company in Phoenix, AZ seeks a Front Desk Agent to provide warm, professional guest service and manage check-in, check-out, and inquiries. You will handle reservations, payments, keys, and direction for guests, while coordinating with housekeeping to ensure rooms are ready and guest requests are fulfilled.

The role requires strong communication, multitasking, and a courteous demeanor, with flexibility to work evenings and weekends at a fast-paced property.

Qualifications

• Front desk or reception experience preferred.
• Proficiency with computers and reservation systems.
• Ability to multitask and stay calm under pressure.
• Flexible schedule including evenings, weekends, holidays.
• Bilingual skills a plus.

Responsibilities

• Greet and welcome guests upon arrival.
• Perform accurate check-in and check-out.
• Answer calls and handle guest inquiries.
• Provide information about hotel services.
• Process payments and issue room keys.
• Coordinate with housekeeping and maintenance.
• Promote hotel services and amenities.
• Maintain lobby area clean and organized.

Skills

Communication skills

Interpersonal skills

Problem solving

Bilingual

Education

High school diploma or equivalent

Tools

PMS experience

Reservation system

Job description

PEG Company in Phoenix, AZ seeks a Front Desk Agent to provide warm, professional guest service and manage check-in, check-out, and inquiries. You will handle reservations, payments, keys, and direction for guests, while coordinating with housekeeping to ensure rooms are ready and guest requests are fulfilled.

The role requires strong communication, multitasking, and a courteous demeanor, with flexibility to work evenings and weekends at a fast-paced property.