Guest Experience Specialist (Front Desk)

PEG Company; Saint George (UT); On-site; USD 19,000 - 25,000; Full time

Job summary

PEG Company in Saint George, UT is seeking a Front Desk Agent to serve as the first point of contact for guests, delivering exceptional service during check-in, stay, and check-out. You will greet guests, handle inquiries, and coordinate with housekeeping to ensure a smooth stay.

The ideal candidate has a high school diploma and experience in customer service, strong communication, and the ability to multitask in a fast-paced hotel setting.

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Experience in front desk, reception, or customer service roles.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers and reservation/PMS systems.
• Ability to remain calm and professional under pressure.
• Flexible schedule including evenings, weekends, and holidays.
• Some locations may require a Driver's License.
• Bilingual skills are a plus.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information.
• Secure payment methods, issue room keys, and maintain records in PMS.
• Resolve guest complaints promptly and escalate when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.
• Maintain lobby and front desk area cleanliness and organization.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars.

Skills

Communication skills

Interpersonal skills

Customer service

Calm under pressure

Education

High school diploma

Hospitality training

Tools

PMS experience

Reservation software

Job description

PEG Company in Saint George, UT is seeking a Front Desk Agent to serve as the first point of contact for guests, delivering exceptional service during check-in, stay, and check-out. You will greet guests, handle inquiries, and coordinate with housekeeping to ensure a smooth stay.

The ideal candidate has a high school diploma and experience in customer service, strong communication, and the ability to multitask in a fast-paced hotel setting.