Guest Services & Contracts Coordinator

Travel-Leisure-Co; Wisconsin Dells (WI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision care

401k with employer match

Job summary

Travel + Leisure Co. in Wisconsin Dells is seeking a detail-oriented coordinator to handle operations tasks including tour reception, gifting, and contract processing. You will gather guest information, balance cash and site stats, and enter data into CRS/EPNY systems.

The role requires basic MS Office skills and one year of office and customer service experience. The position emphasizes accuracy, supporting Sales, Marketing, HR, and Resort teams, with no travel required.

Qualifications

• High School Diploma required.
• 1 year general office experience.
• 1 year customer service experience.
• Experience may be substituted by education.

Responsibilities

• Greet and qualify touring guests and collect information.
• Assign tours to Sales Agents and share info with Sales & Marketing.
• Provide exceptional customer service to all guests.
• Answer phones and address guest questions professionally.
• Prepare and balance cash and site statistics for contracts.
• Data entry of tour and gifting details into CRS/EPNY and run reports.
• Prepare Timeshare Sales Contracts for Sales Dept and Owners.
• Support Sales, Marketing, HR and Resort teams as needed.

Skills

Customer service

Office administration

Data entry

Communication

Education

High School Diploma

Tools

CRS/EPNY system

MS Word

MS Outlook

MS Excel

Job description

Travel + Leisure Co. in Wisconsin Dells is seeking a detail-oriented coordinator to handle operations tasks including tour reception, gifting, and contract processing. You will gather guest information, balance cash and site stats, and enter data into CRS/EPNY systems.

The role requires basic MS Office skills and one year of office and customer service experience. The position emphasizes accuracy, supporting Sales, Marketing, HR, and Resort teams, with no travel required.