Resort Guest Experience Specialist

Wyndham; Panama City Beach (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Travel + Leisure Co. is seeking a friendly Guest Services Associate to welcome guests from check-in to check-out, share information about the resort and area attractions, and assist with reservations.

You will handle cash and credit transactions, balance cash drawers, quote room rates, and respond to guest inquiries with professionalism. Join a global hospitality team delivering memorable vacation experiences.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent English reading, writing and comprehension.
• Ability to solve problems with minimal supervision.
• Basic math and cash handling knowledge.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organization.
• Basic computer and office skills.

Responsibilities

• Greet guests with a warm welcome from registration to checkout.
• Guide guests through registration, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete cashier duties.
• Complete all checkout procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Communication skills

English proficiency

Problem solving

Cash handling

Multitasking

Attention to detail

Basic computer skills

Job description

Travel + Leisure Co. is seeking a friendly Guest Services Associate to welcome guests from check-in to check-out, share information about the resort and area attractions, and assist with reservations.

You will handle cash and credit transactions, balance cash drawers, quote room rates, and respond to guest inquiries with professionalism. Join a global hospitality team delivering memorable vacation experiences.