Guest Services Concierge - Resort Front Desk & Reservations

Travel + Leisure Co.; Lahaina (HI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Lahaina to warmly welcome guests and assist with registrations, reservations, and information about the resort and area attractions. The role requires friendly service, accurate cash handling, and a helpful attitude to enhance every guest’s vacation experience.

You’ll travel to additional local resorts as needed, providing friendly, print-ready quotes and ensuring smooth guest interactions from check-in to check-out.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify charges and credits in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Professional appearance

Customer service

Communication skills

English proficiency

Problem solving

Multitasking

Cash handling

Detail orientation

Basic math

Office computer skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in Lahaina to warmly welcome guests and assist with registrations, reservations, and information about the resort and area attractions. The role requires friendly service, accurate cash handling, and a helpful attitude to enhance every guest’s vacation experience.

You’ll travel to additional local resorts as needed, providing friendly, print-ready quotes and ensuring smooth guest interactions from check-in to check-out.