Guest Services Concierge | Growth & DailyPay Benefits

Hotel Management and Consulting, Inc. (HMC) / WoodSpring Suites; Charlotte (NC); In loco; USD 17.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

DailyPay Access

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee Assistance Program

Career Growth

Descrizione del lavoro

Hotel Management and Consulting, Inc. seeks a positive, professional Guest Attendant to be the face of our property and the first contact for guests.

In this hands-on, customer-service role you will handle reservations, check-ins/outs, guest requests, laundry, cleaning, and sales support to boost occupancy; strong computer skills and clear communication are essential. Join a merit-based, team-oriented culture with opportunities for advancement, and dedicated benefits for our hospitality

Competenze

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Mansioni

• Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins.
• Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Conoscenze

Customer service

Communication

Time management

Problem solving

Adaptability

Strumenti

Computer skills

Descrizione del lavoro

Hotel Management and Consulting, Inc. seeks a positive, professional Guest Attendant to be the face of our property and the first contact for guests.

In this hands-on, customer-service role you will handle reservations, check-ins/outs, guest requests, laundry, cleaning, and sales support to boost occupancy; strong computer skills and clear communication are essential. Join a merit-based, team-oriented culture with opportunities for advancement, and dedicated benefits for our hospitality