Guest Services Concierge — Front Desk & Safety

American Cancer Society, Inc.; Burlington (VT); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society, Inc. in Vermont seeks a friendly Concierge to be the first point of contact for guests, manage front desk operations, and ensure a welcoming, safe environment.

You will greet guests, handle check-in/out, provide information about lodge amenities and community resources, coordinate transportation, respond to inquiries and emergencies, and help maintain records and front desk organization. Availability for evenings and weekends is required.

Qualifications

• High School Diploma or equivalent; hospitality/customer service training is a plus.
• Previous hospitality/guest services experience preferred.
• Minimum 1 year of customer service experience.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Skills

Strong communication

Multitasking

Customer service

Problem-solving

Flexible hours

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Multi-line phone systems

Job description

The American Cancer Society, Inc. in Vermont seeks a friendly Concierge to be the first point of contact for guests, manage front desk operations, and ensure a welcoming, safe environment.

You will greet guests, handle check-in/out, provide information about lodge amenities and community resources, coordinate transportation, respond to inquiries and emergencies, and help maintain records and front desk organization. Availability for evenings and weekends is required.