Guest Experience Concierge

American Cancer Society, Inc.; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society, Inc. is seeking a Concierge to be the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe environment. You will assist with check-in/out, respond to inquiries, and coordinate transportation and program services.

Ideal candidates have excellent communication, customer service experience, and the ability to work flexible hours including evenings and weekends in a fast-paced setting.

Qualifications

• High School Diploma or equivalent is required.
• Hospitality management or customer service training is a plus.
• Previous hospitality or guest services experience preferred.
• Minimum 1 year of customer service experience.

Responsibilities

• Greet guests and manage check-in/out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Skills

Communication

Multitasking

MS Office

Phone systems

Customer service

Flexible hours

Education

High School Diploma

Hospitality/customer service training

Tools

Microsoft Office

Multi-line phone systems

Job description

The American Cancer Society, Inc. is seeking a Concierge to be the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe environment. You will assist with check-in/out, respond to inquiries, and coordinate transportation and program services.

Ideal candidates have excellent communication, customer service experience, and the ability to work flexible hours including evenings and weekends in a fast-paced setting.