Front Desk Concierge - Guest Services & Safety

American Cancer Society, Inc.; Boston (MA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

American Cancer Society is seeking a Concierge to serve as the first point of contact for guests, manage front desk operations and maintain a welcoming environment. The role supports guest check-in/out, responds to inquiries, and coordinates transportation and program services.

The position offers a daytime shift with weekend flexibility. A High School Diploma is required, with hospitality/customer service experience preferred and proficiency in Microsoft Office and multi-line phone systems.

Qualifications

• High School Diploma or Equivalent.
• Hospitality or customer service training is a plus.
• Previous hospitality/guest services experience preferred.
• Minimum 1 year of customer service experience.

Responsibilities

• Greet guests and manage check-in/check-out procedures (30%).
• Provide information about lodge amenities and community resources (20%).
• Coordinate transportation and EMPOWER Program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Skills

Communication

Multitasking

Customer service

Microsoft Office

Phone systems

Education

High School Diploma or Equivalent

Hospitality/customer service training a plus

1 year customer service experience

Tools

Multi-line phone systems

Job description

American Cancer Society is seeking a Concierge to serve as the first point of contact for guests, manage front desk operations and maintain a welcoming environment. The role supports guest check-in/out, responds to inquiries, and coordinates transportation and program services.

The position offers a daytime shift with weekend flexibility. A High School Diploma is required, with hospitality/customer service experience preferred and proficiency in Microsoft Office and multi-line phone systems.