Guest Services Concierge - Front Desk & Safety Champion

American Cancer Society; Omaha (NE); Presencial; USD 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Descripción de la vacante

The American Cancer Society is seeking a friendly Front Desk Guest Services Associate to greet guests, check in/out, provide information about lodge amenities, and coordinate transportation and EMPOWER Program services.

You will respond to guest requests, maintain records, and support safety and lobby operations. Strong communication, multitasking, and experience in customer service are required; evenings and weekends flexibility is needed.

Formación

• High School Diploma or equivalent required.
• Additional education or training in hospitality management or customer service is a plus.
• Minimum 1 year of customer service experience preferred.

Responsabilidades

• Greet guests and manage check-in/check-out procedures (30%).
• Provide information about lodge amenities and community resources (20%).
• Coordinate transportation & EMPOWER Program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Conocimientos

Communication skills

Interpersonal skills

Multitasking

Flexible hours

Customer service

Educación

High School Diploma or equivalent

Hospitality/customer service training a plus

Herramientas

Microsoft Office

Multi-line phone system

Descripción del empleo

The American Cancer Society is seeking a friendly Front Desk Guest Services Associate to greet guests, check in/out, provide information about lodge amenities, and coordinate transportation and EMPOWER Program services.

You will respond to guest requests, maintain records, and support safety and lobby operations. Strong communication, multitasking, and experience in customer service are required; evenings and weekends flexibility is needed.