Front Desk Concierge — Guest Services & Safety

American Cancer Society; Boston (MA); On-site; USD 30,000 - 33,000; Full time

Job summary

The American Cancer Society is seeking a friendly Concierge to be the first point of contact for guests at our Boston-area lodge. You will manage front desk operations, assist with check-in/check-out, respond to inquiries, and coordinate transportation and security to ensure a welcoming, safe environment.

Ideal candidates have a high school diploma, customer service experience, and the ability to multitask in a fast-paced setting. Evening and weekend hours are required.

Qualifications

• High School Diploma or Equivalent required.
• Hospitality or customer service training is a plus.
• Previous hospitality/guest services experience preferred.
• Minimum 1 year of Customer Service Experience.

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%).
• Provide information about lodge amenities and community resources (20%).
• Coordinate transportation and EMPOWER Program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Skills

Customer service

Communication

Multitasking

Microsoft Office

Education

High School Diploma or Equivalent

Hospitality/customer service training

Tools

Microsoft Office

Multi-line phone system

Job description

The American Cancer Society is seeking a friendly Concierge to be the first point of contact for guests at our Boston-area lodge. You will manage front desk operations, assist with check-in/check-out, respond to inquiries, and coordinate transportation and security to ensure a welcoming, safe environment.

Ideal candidates have a high school diploma, customer service experience, and the ability to multitask in a fast-paced setting. Evening and weekend hours are required.