Guest Services Concierge — Front Desk & Reservations

Dreamscape Hospitality; Dallas (TX); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Dreamscape Hospitality is seeking a Guest Services Representative to deliver exceptional service at the front desk. You will assist guests with check-in/check-out, reservations, and inquiries, ensuring a memorable stay.

The role requires strong communication, multitasking in a fast-paced hotel environment, and basic computer skills. Flexibility for evenings, weekends, and holidays is expected.

Qualifications

• High school diploma or equivalent required; some college or hospitality training preferred.
• Previous experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Skills

Customer service

Communication skills

Multitasking

Computer basics

Education

High School Diploma

Tools

Hotel reservation software

Job description

Dreamscape Hospitality is seeking a Guest Services Representative to deliver exceptional service at the front desk. You will assist guests with check-in/check-out, reservations, and inquiries, ensuring a memorable stay.

The role requires strong communication, multitasking in a fast-paced hotel environment, and basic computer skills. Flexibility for evenings, weekends, and holidays is expected.