Guest Services Specialist - Front Desk (Flexible Hours)

Topbrassdallas; Stevens Point, Northern (WI, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Dreamscape Hospitality in Wisconsin is seeking a Guest Services Representative to deliver outstanding service at the front desk. You will check guests in and out, handle reservations, answer inquiries, and ensure a memorable stay.

This role requires strong communication, multitasking, and basic computer skills; familiarity with hotel reservation software is a plus. You must be flexible for evenings, weekends, and holidays in a fast-paced hotel environment.

Qualifications

• Front desk guest services experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; reservation software knowledge is a plus.

Responsibilities

• Greet guests, check them in, and provide information about services.
• Handle check-outs with accurate billing and payment processing.
• Answer and manage calls, respond to inquiries, and resolve issues.
• Make, modify, and cancel reservations as needed.
• Provide concierge recommendations for local attractions and dining.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Reservation software knowledge

Education

High school diploma or equivalent

Job description

Dreamscape Hospitality in Wisconsin is seeking a Guest Services Representative to deliver outstanding service at the front desk. You will check guests in and out, handle reservations, answer inquiries, and ensure a memorable stay.

This role requires strong communication, multitasking, and basic computer skills; familiarity with hotel reservation software is a plus. You must be flexible for evenings, weekends, and holidays in a fast-paced hotel environment.