Front Desk Supervisor: Guest Experience Leader

Topbrassdallas; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Dreamscape Hospitality is seeking a Front Desk Supervisor to oversee front desk operations and manage a team of front desk agents. You will supervise check-in/check-out, resolve guest issues, and uphold service standards to ensure a superior guest experience.

The role requires excellent communication, multitasking, and problem-solving abilities, with proficiency in hotel management software and MS Office. This position emphasizes teamwork across departments and adherence to safety policies.

Qualifications

• High school diploma or equivalent; hospitality management education is a plus.
• Previous experience in a hotel front desk or supervisory role preferred.
• Excellent communication and interpersonal skills; ability to handle multiple tasks in a fast-paced environment.
• Proficient with hotel management software and Microsoft Office Suite.

Responsibilities

• Supervise and coordinate front desk staff, including scheduling, training, and performance management.
• Oversee check-in/check-out to ensure efficiency and professionalism.
• Address and resolve guest complaints promptly and effectively.
• Maintain accurate guest records and handle cash/credit transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Keep the front desk area clean, organized, and well-maintained.
• Assist with hotel marketing and promotional efforts as needed.
• Uphold hotel policies and safety procedures.

Skills

Communication

Interpersonal skills

Multitasking

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Hospitality management education (preferred)

Tools

Hotel management software

Microsoft Office Suite

Job description

Dreamscape Hospitality is seeking a Front Desk Supervisor to oversee front desk operations and manage a team of front desk agents. You will supervise check-in/check-out, resolve guest issues, and uphold service standards to ensure a superior guest experience.

The role requires excellent communication, multitasking, and problem-solving abilities, with proficiency in hotel management software and MS Office. This position emphasizes teamwork across departments and adherence to safety policies.