Guest Experience Specialist (Front Desk & Concierge)

Paylocity; Dallas, Northern (TX, KY); Hybrid; USD 27,000 - 38,000; Full time

Job summary

Dreamscape Hospitality is seeking a Guest Services Representative to deliver exceptional hospitality at our Dallas property. You will check guests in and out, manage reservations, and assist with guest inquiries to ensure a memorable stay.

The role requires strong communication skills, the ability to multitask in a fast-paced environment, and flexibility to work evenings, weekends, and holidays. Prior hospitality experience is preferred, with a focus on guest satisfaction and professional

Qualifications

• High school diploma or equivalent required; some college or hospitality training preferred.
• Experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Education

High school diploma

Hospitality training

Some college

Tools

Hotel reservation software

Job description

Dreamscape Hospitality is seeking a Guest Services Representative to deliver exceptional hospitality at our Dallas property. You will check guests in and out, manage reservations, and assist with guest inquiries to ensure a memorable stay.

The role requires strong communication skills, the ability to multitask in a fast-paced environment, and flexibility to work evenings, weekends, and holidays. Prior hospitality experience is preferred, with a focus on guest satisfaction and professional