Guest Experience Concierge

Dreamscape Hospitality; Houma (LA); On-site; USD 28,000 - 40,000; Full time

Job summary

Dreamscape Hospitality in Houma, LA seeks a Guest Services Representative to deliver exceptional hospitality at the front desk, check guests in/out, handle reservations and answer inquiries to create a memorable stay.

The role requires a high school diploma, strong communication, multitasking, and basic computer skills; experience in hospitality or customer service is preferred, with availability for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required; hospitality training preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Reservation software

Education

High school diploma

Hospitality training

Tools

Hotel reservation software

Job description

Dreamscape Hospitality in Houma, LA seeks a Guest Services Representative to deliver exceptional hospitality at the front desk, check guests in/out, handle reservations and answer inquiries to create a memorable stay.

The role requires a high school diploma, strong communication, multitasking, and basic computer skills; experience in hospitality or customer service is preferred, with availability for evenings, weekends, and holidays.