Guest Services Concierge - Front Desk (Luxury Hotel)

HEI Hotels & Resorts; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Hotel room discount

YouDecide program

Pet insurance

Job summary

HEI Hotels and Resorts in Atlanta, GA is seeking a courteous Front Desk Associate to welcome guests, check them in/out, and provide accurate local information. You will input details into the property management system and process payments for a smooth experience.

Responsibilities include handling inquiries, coordinating with housekeeping, and maintaining professional guest relations. This role offers growth within a leading luxury hotel group and a comprehensive benefits package.

Qualifications

• Hotel/front desk experience preferred.
• Strong customer service and communication skills.
• Ability to handle cash, payments and basic accounting tasks.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Operate the front desk computer system and process bookings.
• Verify guest information, room rates and payment methods.
• Resolve guest issues and escalate when needed.
• Maintain accurate records and protect guest confidentiality.

Skills

Hotel experience

Customer service

Cash handling

Front desk software

Tools

POS system

Microsoft Windows

Job description

HEI Hotels and Resorts in Atlanta, GA is seeking a courteous Front Desk Associate to welcome guests, check them in/out, and provide accurate local information. You will input details into the property management system and process payments for a smooth experience.

Responsibilities include handling inquiries, coordinating with housekeeping, and maintaining professional guest relations. This role offers growth within a leading luxury hotel group and a comprehensive benefits package.