Front Office Lead — Guest Experience & Operations

Hei Hotels Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation/Sick/Holiday

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels and Resorts in Atlanta, GA is seeking a Front Office Associate to support the Front Office Manager with guest registrations, check-ins/checkouts, and maintaining brand standards while helping meet financial goals.

The role requires at least 1 year of front desk experience and a high school diploma, with proficiency in PMS systems, cash handling, and strong communication to ensure guest satisfaction.

Qualifications

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience preferred.
• Proficient with PMS system and computer literacy.

Responsibilities

• Assist the Front Office Manager in managing guest services and front office operations.
• Ensure efficient guest registration, checkout, and telephone service with brand standards.
• Prepare forecasts, reports, and assist in Rooms Division budget development.
• Monitor front office systems and equipment for optimal performance.
• Train entry level staff and ensure clear written and verbal direction.
• Interact positively with guests and resolve issues to maintain high satisfaction.

Skills

Front desk operations

Customer service

Cash handling

PMS system

Communication

Team collaboration

Education

High School diploma

Tools

PMS system

Job description

HEI Hotels and Resorts in Atlanta, GA is seeking a Front Office Associate to support the Front Office Manager with guest registrations, check-ins/checkouts, and maintaining brand standards while helping meet financial goals.

The role requires at least 1 year of front desk experience and a high school diploma, with proficiency in PMS systems, cash handling, and strong communication to ensure guest satisfaction.