Guest Services Concierge - Front Desk & Luxury Hospitality

Thompson Nashville; Nashville (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Thompson Nashville is hiring for a front desk/guest services role focused on delivering warm, professional hospitality. You will greet guests, manage reservations, and coordinate with local vendors to enhance stays.

Responsibilities include assisting guests with inquiries, inputting data into hotel systems, and handling routine communications. A strong customer-service mindset and basic English proficiency are essential, with hospitality experience a plus.

Qualifications

• High school diploma or equivalent required; hospitality experience preferred.
• Strong customer service and communication skills.
• Ability to stand and move throughout front office.
• Able to input information using a moderately complex computer system.
• Additional language skills preferred.

Responsibilities

• Greet customers with a friendly, sincere welcome and provide accurate information such as hours and attractions.
• Assist guests with reservations at local restaurants, venues, and vendors; build relationships to support guest needs.
• Proactively reach out to guests to arrange special needs or accommodations during their stay.
• Use systems to track reservations, special occasions, and amenities for a guest stay.
• Answer phones in English, input messages, and manage mail and packages for guests.

Skills

Customer service

Patience

Communication

Mobility

Computer proficiency

Emergency awareness

Education

High school diploma

Hospitality experience

Additional language skills

Tools

Calculator

Moderately complex computer system

Job description

Thompson Nashville is hiring for a front desk/guest services role focused on delivering warm, professional hospitality. You will greet guests, manage reservations, and coordinate with local vendors to enhance stays.

Responsibilities include assisting guests with inquiries, inputting data into hotel systems, and handling routine communications. A strong customer-service mindset and basic English proficiency are essential, with hospitality experience a plus.