Luxury Concierge: Create Memorable Guest Experiences

Conrad Nashville; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare insurance

401k plan

Team member discounts

Paid Time Off

Dental plan

Vision plan

EAP

FSA

Hilton discounts

Northwood discounts

Job summary

Conrad Nashville is seeking a dedicated Concierge to be a welcoming link for guests, offering personalized recommendations and seamless service. You will coordinate dining, spa, and local activity reservations, work with multiple hotel departments, and resolve guest questions with professionalism.

The role emphasizes a guest-centric approach, strong communication, and the ability to anticipate needs in a luxury hotel environment in Nashville.

Qualifications

• High school diploma or GED required.
• 3–5 years hospitality experience in a guest-facing role.
• Basic computer skills required.
• Must read, communicate effectively and have superb interpersonal skills.
• Ability to work well under pressure and resolve guest concerns.

Responsibilities

• Greet guests warmly and create a personalized experience.
• Identify guest needs and provide knowledgeable recommendations for dining, spa, transportation and local activities.
• Book hotel restaurant, spa and other amenities using selling techniques.
• Coordinate reservations for transportation, tours and local activities.
• Collaborate with bell, front desk, restaurant and spa teams to fulfill guest requests.
• Respond promptly to guest inquiries and resolve complaints with professionalism.

Skills

Guest service

Customer relations

Interpersonal skills

Multilingual

Hospitality mindset

Education

High school diploma or GED

Tools

POS systems

Job description

Conrad Nashville is seeking a dedicated Concierge to be a welcoming link for guests, offering personalized recommendations and seamless service. You will coordinate dining, spa, and local activity reservations, work with multiple hotel departments, and resolve guest questions with professionalism.

The role emphasizes a guest-centric approach, strong communication, and the ability to anticipate needs in a luxury hotel environment in Nashville.