Concierge

Thompson Nashville; Nashville (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Thompson Nashville is hiring for a front desk/guest services role focused on delivering warm, professional hospitality. You will greet guests, manage reservations, and coordinate with local vendors to enhance stays.

Responsibilities include assisting guests with inquiries, inputting data into hotel systems, and handling routine communications. A strong customer-service mindset and basic English proficiency are essential, with hospitality experience a plus.

Qualifications

• High school diploma or equivalent required; hospitality experience preferred.
• Strong customer service and communication skills.
• Ability to stand and move throughout front office.
• Able to input information using a moderately complex computer system.
• Additional language skills preferred.

Responsibilities

• Greet customers with a friendly, sincere welcome and provide accurate information such as hours and attractions.
• Assist guests with reservations at local restaurants, venues, and vendors; build relationships to support guest needs.
• Proactively reach out to guests to arrange special needs or accommodations during their stay.
• Use systems to track reservations, special occasions, and amenities for a guest stay.
• Answer phones in English, input messages, and manage mail and packages for guests.

Skills

Customer service

Patience

Communication

Mobility

Computer proficiency

Emergency awareness

Education

High school diploma

Hospitality experience

Additional language skills

Tools

Calculator

Moderately complex computer system

Job description

Join the Hyatt family! We are seeking individuals who are passionate about providing exceptional care and service to others. At Hyatt, we offer comprehensive on-the-job training and take pride in supporting the growth and development of our colleagues.

We provide a competitive benefits package, including Medical, Dental, and Vision coverage, 401(k), Life Insurance, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), Tuition Reimbursement, and outstanding Travel Perks.

Come grow your career with us!

Job Functions:

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
• Assisting guests with Reservations at local restaurants, concert venues, and other local vendors. Establish relationships with these vendors to ensure their assistance with guests needs.
• Proactively reach out to guests to arrange any special needs or accommodations during their stay.
• Utilization of systems to track any reservations, special occasions and amenities to be delivered during guests stay.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or reservation issues
• Regular attendance in conformance with the standards, which may be established by Thompson Nashville from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Summon front service/bell assistance to escort guests to their rooms as appropriate.
• Maintain familiarity with all property functions and outlet operations to market property to guests in a positive manner. Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.

Qualifications - External

1. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
2. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, to collect accurate information and resolve conflicts.
3. Ability to stand and move throughout front office and continuously perform essential job functions.
4. Ability to read, listen, and communicate effectively in English, both verbally and in writing.
5. Ability to access and accurately input information using a moderately complex computer system.
6. Hearing and visual ability to observe and detect signs of emergency situations.
7. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
8. Individuals are required to meet the minimum bonding standards.
9. All employees must maintain a neat, clean, and well-groomed appearance (specific standards available).
10. 1. High school diploma preferred.
11. 2. Prior hospitality experience preferred.
12. 3. Applicants with additional language skills preferred.