Hospitality Concierge & Front Desk Specialist

Paylocity; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Avion Hospitality in Nashville is seeking a Front Desk Agent to warmly greet guests, register arrivals, and manage reservations with precision. You will deliver attentive service throughout the stay, handle inquiries, and settle accounts at checkout, while promoting hotel amenities and local attractions.

The role requires a professional demeanor, solid communication skills, and the ability to multi-task in a dynamic environment. Evening and weekend availability may be required.

Qualifications

• High School diploma or equivalent is required.
• Experience in a hotel or related field preferred.
• Positive and upbeat personality with a desire to deliver outstanding customer service.
• Ability to multi-task, be detail-oriented and solve problems for internal and external customers.
• Clear written and verbal communication is essential.
• Ability to evaluate and select among options quickly and accurately.
• Ability to work well in stressful, high-pressure situations.

Responsibilities

• Greet and check in guests at the Front Desk.
• Register guests and handle reservations.
• Provide exceptional guest service before arrival and during stay.
• Answer inquiries about services, hours, and local attractions.
• Handle check-ins and check-outs in a courteous manner.
• Operate Front Desk computer system and phone switchboard.
• Maintain appearance and comply with brand standards.
• Coordinate with other departments to meet guest needs.
• Maintain knowledge of hotel amenities and promotions.

Skills

Positive attitude

Multi-tasking

Detail oriented

Problem solving

Clear communication

Decision making

Calm under pressure

Active listening

Basic math

Office software

Flexibility

Guest services knowledge

Team environment

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Microsoft Office

Job description

Avion Hospitality in Nashville is seeking a Front Desk Agent to warmly greet guests, register arrivals, and manage reservations with precision. You will deliver attentive service throughout the stay, handle inquiries, and settle accounts at checkout, while promoting hotel amenities and local attractions.

The role requires a professional demeanor, solid communication skills, and the ability to multi-task in a dynamic environment. Evening and weekend availability may be required.