Guest Services Concierge — Front Desk (AM/PM)

Hampton Inn - Lanett; Lanett (AL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefit package

Vacation time

Quarterly bonuses

Advancement opportunities

Job summary

RAM Hotels is seeking a Front Desk Clerk in Lanett, AL. You will welcome guests, manage check-ins/outs, and assist with reservations while delivering exceptional service. You will coordinate with housekeeping and maintenance to ensure smooth operations and guest satisfaction.

Ideal candidates have a high-school diploma, strong communication skills, and proficiency with MS Word/Excel/PowerPoint. Flexibility with shifts and a professional, courteous manner are essential.

Qualifications

• High-school graduate or equivalent with one year of relevant experience.
• Proficient in MS Word, Excel, PowerPoint.
• Data entry and database management experience.
• Telephone etiquette experience.
• Bilingual communication skills preferred.

Responsibilities

• Serve as Concierge to guests and assist with reservations and directions.
• Review reservations, present options, and upsell rooms and services.
• Check-in/out guests, issue room cards, and handle special requests.
• Verify payments and handle cash operations per policies.
• Input guest data in the PMS and coordinate with staff.
• Coordinate with housekeeping and maintenance for room status.
• Attend departmental meetings and adapt to shift changes.
• Report unusual occurrences to management and follow safety procedures.
• Perform other tasks to meet guest satisfaction.

Skills

Customer service

Hospitality industry

Telephone etiquette

Communication skills

Organizational skills

Flexible schedules

Education

High-school graduate

Tools

MS Word

MS Excel

PowerPoint

Job description

RAM Hotels is seeking a Front Desk Clerk in Lanett, AL. You will welcome guests, manage check-ins/outs, and assist with reservations while delivering exceptional service. You will coordinate with housekeeping and maintenance to ensure smooth operations and guest satisfaction.

Ideal candidates have a high-school diploma, strong communication skills, and proficiency with MS Word/Excel/PowerPoint. Flexibility with shifts and a professional, courteous manner are essential.