Guest Experience Concierge

RAM MONTGOMERY HOSPITALITY THREE LLC; Montgomery (AL); On-site; USD 28,000 - 34,000; Full time

Job summary

RAM Montgomery Hospitality Three LLC in Montgomery, AL is seeking a Front Desk Agent to create welcoming experiences for every guest. You will handle check-ins and check-outs, answer questions, and ensure a smooth stay.

You will coordinate with housekeeping, manage payments, and provide accurate information about services and local attractions while maintaining confidentiality and following safety policies.

Qualifications

• High school diploma or GED preferred.
• Previous hospitality or customer service experience preferred, but not required.
• Strong communication, multitasking, and problem-solving abilities.

Responsibilities

• Greet and welcome guests on arrival and departure.
• Process check-ins, check-outs, and room assignments per Marriott standards.
• Secure and process payments, verify billing accuracy, resolve discrepancies.
• Answer calls, messages, and requests promptly.
• Provide information about amenities, services, and local attractions.
• Coordinate with Housekeeping to confirm room readiness.
• Review daily reports of arrivals, departures, and special requests.
• Maintain guest and hotel confidentiality and follow safety policies.
• Follow all company safety, security, and operational procedures.

Skills

Communication skills

Multitasking

Problem solving

Education

High school diploma or GED

Job description

RAM Montgomery Hospitality Three LLC in Montgomery, AL is seeking a Front Desk Agent to create welcoming experiences for every guest. You will handle check-ins and check-outs, answer questions, and ensure a smooth stay.

You will coordinate with housekeeping, manage payments, and provide accurate information about services and local attractions while maintaining confidentiality and following safety policies.