Assistant Executive Housekeeper | Guest Experience Lead

Hilton-Garden-Inn---Montgomery,-Ram-Hotels; Montgomery (AL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health benefits

Vacation time

Quarterly bonuses

Employee perks

Job summary

RAM Hotels in Alabama is seeking a friendly Housekeeper/Room Attendant to maintain clean, welcoming guest rooms and contribute to an exceptional guest experience. You will perform routine cleaning tasks, restock amenities, and ensure rooms meet our high standards under the guidance of the Executive Housekeeper.

The role requires a high school diploma or equivalent, decent customer service skills, and the ability to work in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent; 6 months hospitality or janitorial experience preferred.
• Excellent customer service skills.
• Ability to follow directions in a fast-paced environment.
• Able to lift up to 40 lbs and stand for long periods.

Responsibilities

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to: making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet; clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

Skills

Following directions

Able to work in fast-paced environment

Flexible scheduling

Good communication

Active listening

Physical stamina

Dependable

Grooming standards

Education

High-school diploma or equivalent

Job description

RAM Hotels in Alabama is seeking a friendly Housekeeper/Room Attendant to maintain clean, welcoming guest rooms and contribute to an exceptional guest experience. You will perform routine cleaning tasks, restock amenities, and ensure rooms meet our high standards under the guidance of the Executive Housekeeper.

The role requires a high school diploma or equivalent, decent customer service skills, and the ability to work in a fast-paced hotel environment.