Concierge Front Desk Host: Elite Guest Experience

Ram Hotels; Phenix City, Northern (AL, KY); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Vacation time

401K

Bonus opportunities

Job summary

RAM Hotels is seeking a Front Desk Clerk to warmly welcome guests, manage check-in/check-out, and deliver exceptional service. You will coordinate with housekeeping, reservations, and maintenance to ensure a smooth guest experience.

The role requires a high school diploma or equivalent, basic MS Office skills, and the ability to handle multiple tasks in a fast-paced environment. A positive attitude and professional communication are essential.

Qualifications

• High School diploma or equivalent required; hospitality experience preferred.
• Experience in customer service or hotel/front desk roles is a plus.
• Proficiency with MS Office (Word, Excel, PowerPoint) expected.

Responsibilities

• Assist guests with check-in/check-out and provide excellent service.
• Serve as concierge for guests, including restaurant reservations and directions.
• Enter guest information into PMS and manage room assignments.
• Process payments and handle guest folio postings accurately.
• Coordinate with housekeeping and maintenance for room readiness.
• Maintain a clean, presentable front desk area at all times.

Skills

Front office equipment

Flexible scheduling

Written and oral communication

Organization skills

Multitasking/ repetitive tasks

Physical stamina

Education

High school diploma or equivalent

1 year hotel/customer service experience

Tools

MS Word

MS Excel

PowerPoint

Job description

RAM Hotels is seeking a Front Desk Clerk to warmly welcome guests, manage check-in/check-out, and deliver exceptional service. You will coordinate with housekeeping, reservations, and maintenance to ensure a smooth guest experience.

The role requires a high school diploma or equivalent, basic MS Office skills, and the ability to handle multiple tasks in a fast-paced environment. A positive attitude and professional communication are essential.