Guest Services Concierge – Front Desk

Hilton Cocoa Beach Oceanfront; Florida; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Life insurance

Paid time off

Room discounts

Employee F&B discounts

Job summary

Driftwood Hospitality Management's Cocoa Beach property is seeking a Front Desk Associate to greet guests, check them in, and ensure an exceptional stay.

You will handle payments, input guest information, answer questions about local attractions, and coordinate with other departments to meet hotel standards. The role requires a high school diploma, hospitality exposure, and strong communication in English; flexible shifts and 24/7 operation are noted.

Qualifications

• High school diploma preferred.
• Prior hospitality or front desk experience preferred.
• Ability to read, write and communicate in English.
• Proficiency with calculator for math calculations.

Responsibilities

• Greet and register guests; assist with check-in.
• Provide accurate information on outlets and local attractions.
• Process payments and balance the cash drawer.
• Resolve guest requests and complaints professionally.
• Maintain a neat front desk area and follow safety procedures.

Skills

Hospitality experience

Customer service

English communication

Cash handling

Education

High school diploma

Tools

Calculator

Job description

Driftwood Hospitality Management's Cocoa Beach property is seeking a Front Desk Associate to greet guests, check them in, and ensure an exceptional stay.

You will handle payments, input guest information, answer questions about local attractions, and coordinate with other departments to meet hotel standards. The role requires a high school diploma, hospitality exposure, and strong communication in English; flexible shifts and 24/7 operation are noted.