Guest Experience Agent (Front Desk)

Driftwood Hospitality Management; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management at Cocoa Beach Hilton in Cocoa Beach, FL is hiring a Full Time Front Desk Clerk. You will greet guests, register them, explain outlet hours and local attractions, and ensure a smooth check-in and check-out experience.

The role requires friendly communication, accurate data entry into our computer system, and the ability to resolve guest issues while maintaining high service standards. Flexibility with shifts is required to support 24/7 operations.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to read, listens, and communicates effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process by inputting and retrieving information from a computer system.
• Verify and imprint credit cards for authorization using electronic methods; handle payments.
• Promptly answer the telephone using English and relay messages to guests.
• Close guest accounts at checkout and ensure guest satisfaction.
• Field guest complaints and resolve issues according to guidelines.
• Maintain neat and safe front office areas and follow safety procedures.
• Assist other Front Desk personnel and perform related duties as needed.

Skills

Customer service

Hospitality experience

English communication

Calculator proficiency

Computer data entry

Problem solving

Education

High school diploma preferred

Tools

Moderately complex computer system

Job description

Driftwood Hospitality Management at Cocoa Beach Hilton in Cocoa Beach, FL is hiring a Full Time Front Desk Clerk. You will greet guests, register them, explain outlet hours and local attractions, and ensure a smooth check-in and check-out experience.

The role requires friendly communication, accurate data entry into our computer system, and the ability to resolve guest issues while maintaining high service standards. Flexibility with shifts is required to support 24/7 operations.