Guest Experience Specialist

esacareers; Austin (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering major-

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, check in/out, answer phones, and process payments in line with company guidelines and procedures. The GSR will maintain a welcoming front desk, promote the ESA service culture, and support breakfast setup as well as daily front-office paperwork.

Candidates should have strong English communication, basic cash handling, and proficiency with the property management system; the role requires responsiveness to guest

Qualifications

• Experience in guest services and front desk operations.
• Ability to handle payments accurately.
• Strong communication and problem-solving skills.

Responsibilities

• Assist guests, answer phones, check-in/out and collect payments.
• Resolve guest issues using the Make it Right process.
• Process reservations, registrations and departures per guidelines.
• Maintain front desk, lobby and common areas in clean, organized condition.
• Promote ESA services and upsell reservations where appropriate.

Skills

Guest services

Cash handling

English proficiency

Phone etiquette

Front desk ops

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, check in/out, answer phones, and process payments in line with company guidelines and procedures. The GSR will maintain a welcoming front desk, promote the ESA service culture, and support breakfast setup as well as daily front-office paperwork.

Candidates should have strong English communication, basic cash handling, and proficiency with the property management system; the role requires responsiveness to guest